Your commitment to us 

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Hall Hill Farm and yourself. 

No contract exists between you and Hall Hill Farm for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us. 

Prices 

The description and price of tickets you order will be shown on Hall Hill Farm’s website at the time you place your order.  Prices are inclusive of any applicable taxes - there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. 

Prices displayed on the site are subject to change without notice. 

Online Security 

To ensure that your online shopping experience is secure, your credit/debit card details will be encrypted on a secure server to minimise the possibility of someone being able to read them as they are sent over the Internet. 

Limitation of Liability 

Hall Hill Farm’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. 

The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977. 

Hall Hill Farm will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God. 

Severance 

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force. 

Refunds and Cancellations 

Unfortunately we cannot issue any refunds for cancellations. 

Tickets are only transferable to an alternative date or time if you contact Hall Hill Farm directly on 01388 731333 at least 48 hours before the date you originally booked  to visit which appears on your booking confirmation. We cannot guarantee that we can change the dates the ticket is valid for but we will make reasonable efforts to do so as long as you contact us more than 48 hours before your ticket is valid. 

Online Booking 

Once purchased online tickets may not be used in conjunction with any other offer. No ticket may be resold.  We reserve the right to refuse entry to late arrivals. 

Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made by phone or in person. You are resell your online ticket.  

Prices are correct at time of going to press and are subject to change without notification. 

Online tickets cannot be used in relation to any Hall Hill Farm group bookings, birthday parties.  

Using your Online Ticket to Hall Hill Farm 

Please print your ticket or make a note of the Booking Reference Number and bring it with you as proof of purchase, as well as the debit/credit card you used for the online transaction. The barcode must be printed and legible or if you don’t have a printer, simply make a note of the Booking Reference Number, or if your email is on a smartphone, you can use that to show your ticket booking confirmation. All persons covered by the Hall Hill Farm DigiTicket must enter the attraction at the same time.  

If Senior Citizen/ student tickets are purchased online, Hall Hill reserve the right to ask proof of status.  

If the Hall Hill Farm DigiTicket/ booking reference number is scanned and shows that it has already been redeemed then entry will be refused.  

Please allow 24 hours before Visiting Hall Hill Farm and presenting your DigiTicket.