You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number, just show the barcode on your phone on entry.

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, with some ID on the day of your visit.

No, we regret we are unable to issue refunds.

There is plenty of free parking at Hall Hill Farm, including disabled parking spaces, and coach parking.

Some of the ground around the farm is uneven but can be accessed by wheelchair with care. There are 2 wheelchairs for customers use on a first come first serve basis (Wheelchairs can be reserved in advance by telephone 01388 731333). All animals are accessible however the tractor ride is not accessible for wheelchair users.

AccessAble

www.accessable.co.uk

How to Redeem your Gift Voucher (Recipient)

• Visit hallhillfarm.digitickets.co.uk/tickets
• Select ‘Entrance Tickets ‘.
• Select the date & time you would like to visit the farm and add to basket.
• In the basket, type 16-digit voucher code into the ‘Gift Voucher Code’
• Proceed to checkout.
• Complete registration details

Terms and Conditions

1. Digital gift e-vouchers can only be used when purchasing tickets online through our website and not in person at the farm.
2. All tickets to Hall Hill Farm are subject to availability and must be booked in advance on our website, vouchers cannot be used for special events (December).
3. All Gift Vouchers are valid for redemption within 12 Months of their purchase.

Hall Hill Farm is a rural attraction, it is not serviced by public transport.

The nearest train station is a Durham, Bus services run to Consett, Lanchester or Durham from where you will then have to take a Taxi to the farm.

Travel Line - http://www.traveline.info

For your safety we do not recommend walking as there are no footpaths.

Hall Hill Farm is a rural attraction, at present we don't have EV charging points, please us the links below to find the nearest charging stations:

Car Wow - https://www.carwow.co.uk/electric-cars/charging-points#gref

ChargeFinder - https://chargefinder.com/en

Zapmap - https://www.zap-map.com/

Please check our Purchasing Tickets Online / Errors in FAQ's if your having any issues first.

*Please Note: We are unable to process Ticket Orders over the Phone due to PCI Data security Standards, our Ticketing Payment Page is Hosted by SagePay.

Email us on info@hallhillfarm.co.uk or telephone 01388 731333 between the hours of 9.30am-5.30pm. Alternatively you can write to us at Hall Hill Farm, Lanchester, Durham, DH7 0TA.